Terms & Conditions


We operate www.jaycewong.com. We are JAYCE WONG LTD, a private limited company registered in England and Wales under company number 07164030.

Our company is registered to Somerset House, South Wing, Strand, London, WC2R 1LA and our VAT number is 115738023.

To contact us please email info@jaycewong.com.

1              Your Consumer Status;

1.1          By placing an order through our site, you agree that you are:

(a)           aged 18 or over (if you are under the age of 18 please do not attempt to order Products through our site); and

(b)           legally capable of entering into a binding contract.

1.2          As a consumer you have certain legal rights in relation to products that are faulty or not as described.

1.3          Nothing in these terms will affect your legal rights.

2              How the Contract is Formed between You and Us;

2.1          Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check through your order.

2.2          After you have placed an order, you will receive a confirmation e-mail acknowledging that we have received your order. This does not mean that your order has been accepted.

2.3          We will confirm our acceptance of your order by sending you a dispatch e-mail. The contract between you and us will only be brought into existence when we send you the dispatch e-mail.

2.4          Please refer to section 5, below, regarding stock availability and supply.

2.5          The contract is between you and us. No other person shall have the right to enforce any of its terms. However if you are a consumer and the recipient of a gift of one of our products then you will have the benefit of our warranty, but we and you will not need [the consent of the purchaser] to cancel and/or make changes to these terms.

3              Payment Guide

3.1          We accept the following payment methods:

Visa, Mastercard, American Express, PayPal.

3.2          Payment Online

3.2.1         Paying online using your credit or debit card through the Jayce Wong website is secure. Please feel protected when using your credit or debit card to conduct commerce on our site.

3.2.2         Payment for all products and applicable delivery charges is in advance. We will not charge your debit or credit card until we dispatch your order.

3.3          Declined Payment

3.3.1         Your credit or debit card may be declined for the following reasons;

(i)             The card has expired. Please check the validity of the card you are purchasing with.

(ii)           You may have entered your details incorrectly. Please check the field details against your card.

(iii)          You have reached your credit limit. You will need to contact your bank to establish this information

4              Pricing

4.1          All of our prices are in UK Pounds (GBP) and you will be billed in UK Pounds. If you purchase from outside the UK you may be subject to currency fluctuations and/or credit or debit card charges.

4.2          The prices of our products include VAT (where applicable) and at the applicable current rate chargeable in the UK. If the rate of VAT changes between the date of your order and the date of delivery we will adjust the VAT you pay, unless you have already paid for the product(s) in full before the change in VAT takes place.

4.3          The price of our products as displayed does not include delivery charge. Our delivery charges are as quoted below in section 5.

4.4          Our site displays a number of products. It is always possible that despite our best efforts some products may be incorrectly priced. We will endeavour to check prices at the point of dispatch so that:

4.4.1         Where the correct price of the product is less than that stated on the website we will charge you the lower amount when dispatching. However, if the pricing error is obvious or could have reasonably been recognised by you as a mispricing we do not have to provide the products to you at the incorrect (lower) price.

4.4.2         If the correct price of the product is higher than the price stated on our website, we will contact you via email as soon as possible to give you the option of continuing the purchase at the correct (higher) price or cancelling your order.

5              Delivery

5.1          Packaging

Each piece of jewellery will arrive in a beautiful Jayce Wong branded velvet pouch and/or box. For your piece of mind we package all pieces safely and securely.

5.2          Delivery

5.2.1         Stock items are usually dispatched within 2 working days. Delivery is classed as complete when we deliver the products to the address you provided at the point of purchase. If no one is at the premises to sign for your order, your delivery will be taken to your nearest Royal Mail Post Office. The Products are your responsibility from completion of delivery.

5.2.2         Your order will be delivered on or around the estimated delivery date set out in the dispatch confirmation e-mail. If there is an event outside our control and we are unable to meet the estimated delivery date, we will contact you with a revised date.

5.2.3         All items will be sent securely via Royal Mail Special Delivery or other approved courier provider (for premium same-day service). All deliveries are insured and will need to be signed for.

5.3          Delivery Options and Prices

(c)           STANDARD NEXT DAY DELIVERY WITHIN THE UK (including Northern Ireland): £8;

(d)           DELIVERY TO EUROPEAN COUNTRIES AND REPUBLIC OF IRELAND: £15 (Usually arrives within 3 working days of dispatch);

(e)           INTERNATIONAL DELIVERY (all other countries): £20 (Usually arrives within 5 working days of dispatch);

(f)             SAME-DAY DELIVERY (to London postcodes only): £15 (time of arrival will be confirmed by phone – we accept orders for same day delivery up until 2pm)

5.4          International Delivery

5.4.1         If you order products from our site for delivery to an international destination, your order may be subject to import duties and taxes, which will be applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

5.4.2         You will be responsible for payment of these charges or any such import duty/tax. Please contact your local customs office for further information before ordering.

5.4.3         You must comply with all applicable laws and regulations of the country or jurisdiction for which the products are destined. We cannot accept any responsibility if you break any such laws or regulations.

5.5          Track Your Order

With regard to all delivery methods, except same-day delivery, you will be able to track your order using the Royal Mail website and entering the code provided in your dispatch email. You will not be able to track a couriered order.

5.6          Lost Deliveries

If your item does not arrive within the estimated delivery time please use the tracking number supplied in the dispatch email to track your parcel via the Royal Mail website. All items are insured, however, for UK deliveries, JAYCE WONG LTD will not replace or refund lost items until 20 working days after the initial date of dispatch (as noted in your dispatch email). For international deliveries lost items will not be replaced or refunded until 30 working days after the initial date of dispatch. Time frames are set in accordance with those specified by Royal Mail in determining when an item is classified as being lost.

6              Exchange and Returns

6.1          In the unlikely event that you are unhappy with your Jayce Wong purchase, you can return your items to us and we will be happy to offer you an exchange or refund.

6.2          To return your goods a Return Authorisation number (“RA number”) must be requested by emailing info@jaycewong.com. Your RA number must be requested within 7 working days of delivery. All goods (including all of UK, Europe and International delivery) must be returned within 7 working days of issuing your RA number.

6.3          You are able to exchange your item(s) for either of the following;

6.3.1         Another colour, or size: provided the price is the same no additional payment is necessary. Postage costs will apply.

6.3.2         Another item with a different price: the difference will either be refunded or applied to your original method of payment. Postage costs will apply.

6.4          Goods must be returned in perfect condition, both undamaged and unworn and must be returned with the original packaging. If goods are returned with any sign or damage or wear they will not be refunded or replaced.

6.5          We recommend returns using an insured and dependable postal service, such as Royal Mail Special Delivery. JAYCE WONG LTD accepts no liability for any loss or damage to goods that are returned uninsured and goods must be insured for their full value.

6.6          Cancelling your order

You have the right to cancel your order with us provided you do so before the dispatch e-mail has been received and the contract entered into. To cancel your order, please email info@jaycewong.com.  

6.7          Liability

6.7.1         If the goods we deliver are not what you ordered, are damaged or an incorrect quantity, JAYCE WONG LTD accepts no liability unless you have notified us via email at info@jaycewong.com within 7 working days of delivery of the goods in question. 

6.7.2         Provided you notify us within 7 working days of delivery, JAYCE WONG LTD will either replace any damaged goods, refund the amount paid by you for the goods in question (upon their return, subject to paragraph 6.5 above) or make good any shortage or non delivery.

6.7.3         We cannot accept responsibility for any items lost or damaged in transit. Nor do we accept responsibility for postage or shipping costs on returned items (whether for exchange or refund). Customs duties and sales taxes are also non-refundable.

6.8          Exclusions

Please note that bespoke pieces and pieces altered at a customer’s request are excluded from our returns policy. We are not able to offer a refund or exchange on any bespoke pieces or any pieces altered at a customer’s request.

7              Products

7.1          You own your product once we have received payment in full, including all applicable delivery charges.

7.2          We have endeavoured to ensure that colours of all our products on our website have been represented as accurately as possible. However, we cannot guarantee that the computer display of the image will accurately reflect the colour of the product. Your product may vary slightly from the images displayed on our website.

7.3          Although we have made every effort to be as accurate as possible, because all our products are hand made, all sizes weights, capacities, dimensions and measurements have a 2% tolerance.

7.4          All products shown on our website are subject to availability. We will inform you as soon as possible via email if the product you have ordered is out of stock. If the product you want is not available, we will not process your order.

7.5          If an item is temporarily out of stock you will be notified immediately via e-mail and we will dispatch your order as soon as it arrives back in stock.

7.6          If we cannot supply you with a product because of an error in pricing we will inform you via e-mail and will not be able to process your order. If you have already paid, we will refund you the full amount as soon as possible.

8              Our Rights to Vary These Terms

8.1          We reserve the right to vary these terms from time to time at our own discretion. Every time you order products from us the terms in force at that time will apply to the contract between you and us.

8.2          Whenever we revise these terms, we will give notice by stating that the terms have been amended and provide the relevant date at the top of this page.

9              Our Liability

9.1          We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our gross negligence. We are not responsible for any loss or damage that is not foreseeable.

9.2          We only supply products for domestic and private use (not business use). By entering into the contract (on receipt of dispatch e-mail) you agree not to use any product ordered from us for any commercial, business or resale purposes and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

9.3          We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and we conduct our business in compliance with the Sale of Goods Act 1979 and the Consumer Protection Act 1987.

9.4          We are not liable for any failure to perform or delay in performance of any of our obligations under a contract that is caused by an event outside our control. If an event outside of our control takes place we will contact you as soon as possible to notify you, and our obligations under any contract with you will be suspended. Where the event outside our control affects our delivery to you we will arrange a new delivery with you after the event outside our control is over.  For the purposes of these terms, an “event outside our control” means:

9.4.1         Any act or event beyond our reasonable control including ,but not limited to, strikes, industrial action by third parties, civil commotion, riots, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) threat of or preparation of war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks or the impossibility of the use of railways, shipping, aircraft, motor transport or other means of public and private transport.


10           Other Important Terms

10.1       We may transfer our rights and obligations under any contract to another organisation, but this will not affect your rights or our obligations under these terms. We will always notify you by posting on this web page if this occurs.

10.2       You may only transfer your rights and/or obligation under these terms to another person if we agree in writing.

10.3       However, if you are a consumer and you have purchased a product as a gift, your rights under these terms may be transferredto the recipient of the gift without needing or asking for our consent.

10.4       If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or, if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with your obligations.

11           The Use of our Site

The use of our site is governed by our Terms of Use policy www.jaycewong.com/termsandconditions.php We encourage you to read our Terms of Use as they may include important details which apply to you.

12           Personal information

We will only use your personal information in accordance with our Privacy Policy [insert link to privacy policy]. Please take the time to read our Privacy Policy as the details may be important to you.


13           Law

13.1       If you are a consumer, please note that these terms are governed by English law. This means that any contract for the purpose of purchasing products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction in relation to any dispute or claims.

13.2       Each of the paragraphs in these terms operates separately. If any court or authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

14           Feedback

We would love to hear from you! We welcome all feedback from our customers as it enables us to implement improved customer service. Please send all feedback to info@jaycewong.com. Please be assured that if we should receive a complaint it will be dealt with directly.

15           How to Un-subscribe

To unsubscribe to the Jayce Wong Newsletter please email us at info@jaycewong.com, and your request will be dealt with promptly.

16           Changes

We reserve the right to change these Terms and Conditions (of Supply), our Terms of Use policy and/or our Privacy Policy (together, the “Terms and Conditions”) at any time. Your continued use of the website following such a change shall be taken as your acceptance of any such change. JAYCE WONG LTD does not accept the responsibility to ensure customers are updated if changes to any of the Terms and Conditions do occur.


Privacy Policy


For the purposes of the Data Protection Act 1998, the data controller is JAYCE WONG LTD of Somerset House, South Wing, Strand, London, WC2R 1LA.

JAYCE WONG LTD is committed to protecting and respecting your privacy.

We have developed the following Privacy Policy to explain how we use, process and share customer information along with the measures we take to safeguard information supplied to us. We encourage you to read this Privacy Policy carefully when using our website.

If you have any questions regarding our privacy practices please refer to the end of this Privacy Policy for information on how to contact us.

1              Information We Collect From You

1.1          We may collect information that you provide by filling in any forms on our site www.jaycewong.com. This includes information provided at the time of registering to use our site (including, but not limited to, your name, postal address and e-mail address) and information provided when processing transactions through our site (including, but not limited to, your card number, expiry date and security details that your card processor may require).

1.2          We may collect information from you to allow you to subscribe to our services or our newsletter.

1.3          We may also ask you for information when you enter a promotion sponsored by JAYCE WONG LTD.

1.4          We may ask you for information if you report feedback to us regarding our services or our site.

1.5          If you contact us we may keep a record of that correspondence.

1.6          We may keep a record of transactions you carry out through our site and the fulfilment of your orders along with the details of your visits to our site.

2              Our Use of Cookies

2.1          Our website uses cookies.

2.2          Cookies are pieces of information which are stored in a users web browser whilst using a website. They keep track of your visits to our site and as such can help us provide you with a good experience when you browse our website and may also help us to improve our site/your experience for your future visits.

2.3          If you do not wish to accept the use of cookies please alter the settings on your web browser. If you choose not to accept cookies you may still purchase items using our website.

3              How We Use Your Personal Data

3.1          JAYCE WONG LTD will take all reasonable steps to ensure your data is treated securely.

3.2          The personal data and information we may gather (as set out above) is used to register your account, to carry out our obligations arising from any contracts entered into between you and us (i.e to ensure the success of the order process for goods you have purchased), to attend to your requests, and to provide you with any information regarding the products and services provided by JAYCE WONG LTD.

3.3          We may also contact you with information about promotions and specific products that may be of interest to you and changes to our services.

3.4          We may also use your data, or permit selected and affiliated third parties to use your data, to provide you with information about goods and services which may be of interest to you.

3.5          Registering an account with Jayce Wong will automatically sign you up to our Newsletter and services, provided that you do not tick the relevant box situated on the form on which we collect your data. To un-subscribe please send an email to info@jaycewong.com

3.6          All information provided to us by you is stored on our secure servers and safeguarded in accordance with the Data Protection Act 1998

3.7          Any payment transactions will be encrypted using SSL technology

3.8          We may disclose your data to third parties in the event that we sell or buy any business assets or if JAYCE WONG LTD or substantially all of its assets are acquired by a third party.

3.9          We may also disclose data if we are under a duty to disclose in accordance with any legal obligations or to enforce our Terms and Conditions www.jaycewong.com/termsandconditions.php and other agreements; or to protect the rights, property or safety of JAYCE WONG LTD, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

3.10       Our site may contain links to and from the websites of our partner networks. If you follow a link please note that these websites have their own privacy policies and we cannot accept responsibility for these policies. Please check these policies before you submit any personal data to these websites.

4              Our Rights

You have the right to access any information held about you. Any access request may be subject to a fee of £15 to meet our costs in providing you with the details of the information we hold about you.

5              Changes

Any changes made to our Privacy Policy will be posted on this page. We reserve the right to make changes at any time.

6              Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to: insert address or emailed to info@jaycewong.com.

Website Terms of Use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website. Use of our site includes accessing, browsing or registering to use the site.

1              Information about us

www.jaycewong.com is operated by JAYCE WONG LTD, a limited company registered in England and Wales under company number 07164030and with our registered address at Somerset House, South Wing, Strand, London, WC2R 1LA. Our VAT number is 115738023.

2              Privacy Policy

You acknowledge and agree to be bound by the terms of our Privacy Policy. www.jaycewong.com/policy.php sets out the terms on which we collect and use any data provided by you. By using our site you consent to such processing and you warrant that all data provided by you is accurate.

3              Your Account

3.1          If you chose or are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential.

3.2          We have the right to disable any user identification code or password if in our reasonable opinion you have failed to comply with these terms of use.

3.3          If you suspect that a third party knows you user identification code or password you must notify us immediately at info@jaycewong.com. We do not accept any responsibility for breach of any confidentiality of which we have not been notified.

4              Intellectual Property Rights

4.1          We are the owner or the licensee of all intellectual property rights in our site, and the material published on it.  Material may be protected by copyright laws and treaties, any and all such rights are reserved.

4.2          You may print off one copy of any page of our site for your personal use only.

4.3          You must not modify any paper or digital copies of any materials you have printed or downloaded in any way.

4.4          Our status as the authors of all content on our site must always be acknowledged.

4.5          You must not use any part of our site for commercial purposes without obtaining a licence to do so from our licensors.

4.6          If you print off, copy or download any part of our site in breach of these Website Terms of Use, your right to use our site will cease and you must either return or destroy any copies of the materials you have made.

5              Liability

5.1          We provide this website for domestic and private use only. You agree not to use our site for business or commercial purposes and we therefore have no liability for any loss of profit, loss of business, business interruption, loss of business opportunity goodwill or reputation.

5.2          We are not liable for any loss or damage caused by a virus, or other technologically harmful material. We cannot guarantee that our site is free from bugs and viruses.

5.3          We accept no liability for any loss or damage that may arise from your use of linked websites.

5.4          Different limitations and exclusions will apply to liability arising as a result of the supply of any goods by us to you. These are set out in our Terms and Conditions www.jaycewong.com/termsandconditions.php

6              Viruses and Hacking

6.1          You may not misuse our site by knowingly introducing viruses, logic bombs, trojans, worms or other material which is technologically harmful or malicious.

6.2          You may not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

6.3          You may not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision you would commit a criminal offence under the Computer Misuse Act 1990. In the event of such a breach we will report you to the relevant law authority and your right to use our site will cease.

7              Transactions Concluded Through Our Site

Contracts for the supply of products formed through our site or as a result of visits made by you are governed by our Terms and Conditions (of Supply) www.jaycewong.com/termsandconditions.php

8              Linking to Our Site

8.1          You may link to our website homepage, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation.

8.2          You must not establish a link to our site in such a way as to suggest any form of association, approval, endorsement on our part where none exists.

8.3          You must not establish a link to our site in any website that is not owned by you.

8.4          We reserve the right to withdraw linking permission without notice.

8.5          If you wish to make use of any other content on our site other than set out above, please contact info@jaycewong.com.

9              Changes to Our Site

We reserve the right to change the content of our site at anytime and if the need arises we may suspend access to our site, or close it indefinitely. Although we endeavour to update all material, any of the material on our site may be out of date at any given time.

10           Trade marks

Jayce Wong Ltd is the operator of www.jaycewong.com.  All trademarks, product names and company names or logos sited herein are the property of their respective owners.  No permission is given by us in respect of the use of any such brand names, photographs, product names or title or copyrights and such use may constitute and infringement of the owners’ right.